Refund Policy

Last updated: July 2026.

This Refund Policy applies to all purchases made through StudioUI at https://studioui.ai. It forms part of our Terms of Service. Nothing in this policy limits your rights under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010.

1. AI-Generated Content — Credits

Credits are prepaid units consumed when a generation job is dispatched to an AI provider. Because third-party compute cost is incurred at dispatch time, the following applies:

• Successful generation: Credits consumed for a completed generation (even if the output quality is not what you hoped for) are non-refundable. AI output is inherently variable.
• Failed generation — our fault: If a job fails due to a fault on our side — including gateway errors, queue processing failures, billing system errors, storage failures, or internal service outages — the credits will be refunded or re-credited to your account after investigation. Submit a request via your account or contact us with the job ID.
• Failed generation — provider fault: If an upstream AI provider returns an error and no generation was produced, credits will be refunded.
• Failed generation — your inputs: If a job fails because your prompt was blocked by content moderation, or due to invalid or unsupported inputs you provided, credits are not refunded.

2. Credit Pack Purchases

Credit packs (prepaid generation credits) are digital goods delivered immediately upon purchase. As such:

• We offer a 14-day satisfaction refund on your initial credit purchase if fewer than 20% of purchased credits have been used. Contact us within 14 days of purchase.
• Subsequent top-up purchases are non-refundable except where we are at fault (service outage preventing credit use, duplicate charge, billing system error).
• Duplicate charges (charged twice for the same transaction) are always refunded in full.

3. Pro Subscription (annual)

• Annual subscription: StudioUI Pro is $149 per year. Your subscription covers 12 months of Pro features and updates from the date of purchase.
• Refund window: 14-day refund available from the date of purchase, provided usage has not been substantial (at our reasonable discretion).
• Renewal: we do not store your card details and never charge you automatically, so you renew each year by purchasing again. If you choose not to renew, your installation, saved keys and settings are unaffected — you simply stop receiving updates until you renew.

4. Australian Consumer Law Guarantees

Under the ACL, digital services must meet consumer guarantees (acceptable quality, fit for purpose, matching description). If StudioUI fails to meet these guarantees — for example, the service does not function as described — you may be entitled to a remedy under the ACL. We will not attempt to contract out of your non-excludable ACL rights. Where liability cannot be excluded, it is limited to resupply of the service or the cost of having it resupplied.

5. How to Request a Refund

Contact us at studioui.ai with:

• Your account email address and username.
• Order/transaction ID or job ID.
• Description of the issue and the refund you are requesting.

We aim to respond within 3 business days. Approved refunds are processed back to the original payment method within 5–10 business days.